Refund & Return Policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled. In the case where the cancellation is done after 12 hours and it is still possible to recall back, there will be a cancellation fee of US$9.95
Your satisfaction is our #1 priority. We want you to shop with confidence. Our highest priority is to make you happy, so everyone who shops on mustelababy.com receives the following guarantees:
- full refund if you don’t receive your order
- full or partial refund if the item is not as described or proven to not working or damage
We do not issue the refund if:
- your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).